Privacy Policy

Introduction

Vivid Journeys ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vivid-journeys.com (the "Service"). This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Service, you consent to the data practices described in this statement.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Contact us through our website
• Participate in surveys or feedback forms
• Apply for employment opportunities

This information may include:

• Name and contact information (email address, phone number, postal address)
• Demographic information
• Professional information (for employment applications)
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our Service, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our Service
• Date and time of your visit

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can control cookie settings through your browser preferences. For more information, please refer to our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• To provide and maintain our Service: Including monitoring usage and improving functionality
• To communicate with you: Sending newsletters, updates, and responding to inquiries
• To improve our Service: Analyzing usage patterns and user feedback
• For marketing purposes: With your consent, sending promotional materials and special offers
• To comply with legal obligations: Meeting regulatory requirements and legal processes
• To protect our rights: Preventing fraud and ensuring security

Legal Basis for Processing (UK GDPR)

Our legal basis for processing your personal information includes:

• Consent: When you voluntarily provide information for newsletters or marketing
• Legitimate interests: For website analytics, security, and service improvement
• Contractual necessity: To provide services you've requested
• Legal compliance: To meet our legal and regulatory obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who assist us in operating our website, conducting business, or serving our users, including:

• Email marketing platforms
• Website analytics services
• Customer support platforms
• Payment processors (if applicable)

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or court orders
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Protect against legal liability

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Under UK GDPR, you have the following rights regarding your personal information:

5.1 Right of Access

You have the right to request copies of your personal information held by us.

5.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information.

5.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances.

5.4 Right to Restrict Processing

You have the right to request limitation of the processing of your personal information.

5.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format.

5.6 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

5.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Newsletter subscriptions: Until you unsubscribe or request deletion
• Contact inquiries: For up to 3 years for customer service purposes
• Website analytics data: For up to 26 months
• Legal compliance data: As required by applicable laws

7. International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the UK authorities
• Adequacy decisions recognizing equivalent protection
• Other legally recognized transfer mechanisms

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Continued use of our Service after any modifications indicates acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

For specific data protection concerns, you may contact our Data Protection Officer at:

Email: [email protected]

Supervisory Authority

You have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached:

Website: https://ico.org.uk
Phone: 0303 123 1113